Question 1

How many prompts do I get with the free plan?

Accepted Answer

New users receive 5 free prompts to try out Griddy's features.

Question 2

What's included in the paid plans?

Accepted Answer

Pro includes unlimited prompts and works across Griddy, Microsoft Excel, and Google Sheets. Team plans add centralized billing, admin features, and priority support.

Question 3

Can I use Griddy offline?

Accepted Answer

Griddy requires an internet connection to process requests. If you lose connectivity, requests will fail and you can retry once you're back online.

Question 4

Is my data secure?

Accepted Answer

Yes. Griddy uses encryption in transit and at rest. If you use the web app, saved spreadsheets are stored so you can reopen and share them. In Standard mode, AI interaction logs are retained up to 30 days and operational metadata up to 90 days; Privacy mode uses metadata-only logging.

Question 5

What Google data does Griddy access?

Accepted Answer

When using the Google Sheets add-on, Griddy accesses your spreadsheet data only as needed to process your prompts and provide the Service. You can revoke access at any time via your Google Account settings.